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Refund & Cancellation

Home > Refund & Cancellation

SG Ayurveda (A unit of Saigram Charitable Trust ) we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

If you want to cancel the order, Please do it within 6 hrs from the time of order so as to prevent dispatch.

If you want to return the product for any reason after receipt of the same, please do follow the below guidelines based on our policy.

  • Kindly send a mail to the customer support – support@sgayurveda.com.Please make sure that the original product tag and packing is intact when you send us the product back.
    Ensure Return period is within 7 working days from the date of receipt of order at your end. Any returns received post 7 working days for any reasons will be summarily rejected.
  • Refund Policy — Refunds will be made in the same form that the payment is received within 7 working days from the date of receipt of returned goods / items / products at our facility.
  • SG Ayurveda (A unit of Saigram Charitable Trust ) is not responsible for any damage caused after delivery
  • In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of receipt of delivery.

For queries reach out to support@sgayurveda.com via email

or message to +91- 95971 85558 (WhatsApp)

or call us +91- 422 220 2200

  • Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms
  • Returns and exchanges requests will be subject to checking and vetting by SG Ayurveda Pharmacy (A unit of Saigram Charitable Trust )
  • Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
  • Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
  • No Refund shall be made once goods are sold except in case of product damages or quality issues.